ITIL® 4 Specialist: Drive Stakeholder Value - Including Exam
This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 Foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
This course includes a web proctored exam.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
9 courses found
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- Delivery Format: Virtual Learning
- Date 03-05 November, 2025 | 9:30 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 26-28 January, 2026 | 9:30 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 16-18 February, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 20-22 April, 2026 | 9:30 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 06-08 May, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 20-22 July, 2026 | 9:30 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 17-19 August, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 12-14 October, 2026 | 9:30 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 23-25 November, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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